Return & Refund Policy
At Maura Boutique, we want you to be completely satisfied with your purchase. If for any reason you are not happy with an item, our return and refund policy ensures a smooth and fair process.
1. Returns
- You can request a return within 14 days of receiving your order.
- Items must be unused, unwashed, and in their original condition with all tags attached.
- Returns for sale or discounted items are accepted unless otherwise specified.
- To initiate a return, contact our customer support at info@mauraboutique.shop with your order number and reason for return.
2. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–7 business days.
- Shipping costs for returns are the responsibility of the customer unless the item was defective or incorrect.
3. Exchanges
- If you want to exchange an item for a different size, colour, or style, contact us within 14 days of delivery.
- Exchanges are subject to product availability.
4. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us immediately at info@mauraboutique.shop with photos of the item.
- We will arrange a replacement or refund at no extra cost.
5. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale or clearance items (unless defective)
6. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us:
Email: info@mauraboutique.shop
Phone: 000-123-456789
